The Challenge
In 2016, one of Iran’s largest payment companies, managing over one million POS terminals and ranked second in transaction volume, encountered critical operational challenges. Persistent service outages and disruptions led to significant market dissatisfaction and financial strain on partnering banks. These issues included:
  • Frequent Service Downtime: Annual disruptions totaled over 6,000 minutes, causing transaction failures.
  • Financial Discrepancies: Inconsistencies across the national payment network impacted banks and partners.
  • Deposit Attraction Pressure: Disruption undermined the company’s ability to retain and attract deposits for partner banks.
Our Role
Pulseware partnered with the payment company to address its challenges through a combination of strategic consulting, advanced analytics, and technology-driven solutions.
Our Approach
Pulseware implemented a multi-pronged approach to transform the company’s operations:
1
Parameter Optimization
Fine-tuned system parameters to reduce disruptions and enhance transaction reliability.
2
Reverse Transaction Mechanism
Refined processes to minimize errors and improve payment network integrity.
3
Comprehensive Reporting
Delivered over 140 detailed reports, offering actionable insights for continuous improvement.
4
Implementation of Saturn
Deployed Pulseware’s Saturn product to evaluate the payment switch system, providing daily quality status updates for managers and experts.
The Outcomes
Improved Reliability
Increased MTTF (Mean Time to Failure) from 6 hours to over 3 days.
Reduced Downtime
Annual service disruptions dropped from 6,000 minutes to under 300 minutes.
Minimized Losses
Operational losses from failed transactions were reduced to one-fifteenth of the previous amount.
Why It Matters
Pulseware’s solutions not only stabilized the payment company’s operations but also strengthened its position in the competitive financial sector. These improvements have had a lasting impact on the company’s profitability and customer satisfaction.
Key Takeaways
Enhanced System Reliability
Transformed MTTF and reduced disruptions.
Financial Impact
Drastically lowered operational losses and restored trust in the payment system.
Technology-Driven Success
Leveraged Saturn to provide real-time quality insights and actionable data.
More Success Stories
Enhancing Iran's Electronic Banking
Pulseware reduced Iran's electronic banking error rates from 50% to 0.5% over 16 years through data analysis, software design, and quality monitoring, setting new reliability standards for hybrid banking systems.
Renewable Energy Solutions
Iran's renewable energy faced challenges due to inefficient fossil subsidies. Analysis revealed potential for 44,000 MW of renewable power by 2034, emphasizing significant environmental and economic benefits.
Mining and Cryptocurrency
Cryptocurrency mining in Iran consumes energy equal to 100 oil barrels per Bitcoin. Subsidies have caused grid damage, pollution, and shortages. Export tariff reforms and emission cuts are essential for climate goals.
Improving Tehran’s Traffic Management
Pulseware worked with Tehran Municipality to reduce traffic registration errors from 25% to 8%, preventing a $5M annual revenue loss and funding 35 new buses for public transportation.
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