The Challenge
Digital banking operates in a high-risk environment where operational disruptions can lead to severe financial losses and damage brand reputation. Beyond cybersecurity threats, maintaining seamless service continuity is a critical challenge. In 2023, Sample Digital Bank struggled with significant errors and financial discrepancies, with daily error rates reaching up to 25% and monthly discrepancies as high as 2.5%. Additionally, the bank faced a high variance in error rates, approximately 5%, which further complicated system reliability.
Our Role
To address these critical challenges, Pulseware deployed its expertise in software solutions, system optimization, and data-driven analysis. The company worked closely with Sample Digital Bank to customize and integrate its proprietary tools, including Sun (core banking solution), Publisher, and other tailored applications.
Our Approach
Pulseware implemented a structured strategy to mitigate errors and enhance system stability:
1
Customized Software Solutions
Integrated and optimized Pulseware’s proprietary banking tools.
2
Regular Biweekly Assessments
Conducted consistent performance reviews to monitor discrepancies.
3
Root Cause Analysis
Identified and isolated key sources of errors through in-depth investigations.
The Outcomes
Reduced daily error rates from 25% to below 0.34%.
Lowered variance from 5% to less than 0.40%.
Enhanced accuracy and resilience for seamless banking
Why It Matters
Pulseware’s intervention highlights the importance of proactive error management and tailored digital banking solutions. By reducing financial discrepancies and stabilizing operational risks, Pulseware has set a new benchmark for reliability in digital banking.
Key Takeaways
Error Reduction
Lowered error rates from 25% daily to under 0.34%, enhancing system reliability.
System Stability
Significantly lowered error variance for better service continuity.
Optimized Banking Tools
Delivered tailored solutions to enhance digital banking operations.
More Success Stories
Improving Tehran’s Traffic Management
Pulseware worked with Tehran Municipality to reduce traffic registration errors from 25% to 8%, preventing a $5M annual revenue loss and funding 35 new buses for public transportation.
COVID-19 Response
During COVID-19, AI modeling highlighted the urgency of timely vaccinations. Research shared with Iranian authorities in 2021 warned delayed efforts could push deaths past 160,000, showcasing Pulseware's commitment to saving lives and public welfare.
Modeling of Cash and Electronic Networks
Coins and banknotes have enabled financial exchanges, but Iran's over-reliance on electronic payments caused imbalances. Pulseware and the University of Tehran's simulator revealed $2 billion annual losses due to poor cash distribution and inefficiencies.
Payment Systems Evaluation
Payment systems are crucial for economic growth. Iran’s unique development path caused challenges. Pulseware’s 2018 study compared Iran’s systems with other nations, identifying 12 issues, including cash decline and flawed credit models, which imposed significant economic losses.
© 2025 Pulseware. Designed by Mona Bisadi. Developed by Mohammad Soleymannejad