Pulseware | Banking Network Success Story

The Challenge

Despite more than a decade passing since the launch of electronic banking in Iran in 2007, the industry continued to face significant challenges. User-perceived error rates ranged from 7% under optimal conditions to as high as 50% during disruptions. These inefficiencies not only compromised transaction reliability but also weakened public trust in digital banking services.

Our Role

Since its inception in 2007, Pulseware has played a crucial role in improving Iran’s electronic banking landscape. By analyzing banking and payment data—including transactions from SHETAB, Iran’s electronic bank network —Pulseware worked to enhance system stability, availability, and reliability.

Our Approach

To mitigate the high error rates, Pulseware adopted a multi-faceted strategy:

Data-Driven Insights

Conducted in-depth analysis of banking and payment networks to identify performance bottlenecks.

Software Design & Quality Assurance

Developed tools for quality measurement and monitoring systems for ATMs, banking switches, and payment platforms.

Operational Optimization

Applied simulation, modeling, and parameter adjustments (such as time-out settings and error handling) to improve transaction efficiency.

Extensive Collaboration

Partnered with dozens of banks and payment companies, securing over 150 contracts for sales, support, and R&D.

Strategic Reporting

Delivered more than 2,000 periodic reports to banks, financial institutions, and regulators, enabling informed decision-making.

The Outcomes

Error Reduction

Lowered user-perceived error rates from as high as 50% to just 0.5%.

Enhanced Banking perceived availability

Achieved a standard of one error per 200 transactions.

Sustainable Optimization

Successfully integrated legacy banking infrastructure with modern technology, ensuring long-term efficiency.

Why It Matters

Pulseware’s efforts have set a new benchmark for Iran’s electronic banking system. By combining innovation with persistent quality assurance, the company has reshaped the financial landscape, making digital banking more reliable and available for millions of users.

Key Takeaways

7% to 0.5% - Reduction in user-perceived error rates.

1 in 200 Transactions - Achieved a transaction error rate of 0.5%.

2,000+ Reports - Periodic insights delivered to stakeholders.

150+ Contracts - Collaborations with banks and payment institutions.

16 Years of Impact - Continuous improvement in Iran’s banking network.

More Success Stories

Improving Tehran’s Traffic Management

Pulseware worked with Tehran Municipality to reduce traffic registration errors from 25% to 8%, preventing a $5M annual revenue loss and funding 35 new buses for public transportation.

Payment Systems Evaluation

Payment systems are crucial for economic growth. Iran’s unique development path caused challenges. Pulseware’s 2018 study compared Iran’s systems with other nations, identifying 12 issues, including cash decline and flawed credit models, which imposed significant economic losses.

Renewable Energy Solutions

Iran's renewable energy faced challenges due to inefficient fossil subsidies. Analysis revealed potential for 44,000 MW of renewable power by 2034, emphasizing significant environmental and economic benefits.

Enhancing Payment System Reliability

Pulseware improved Iran's payment system, reducing downtime from 6,000 to 300 minutes in five years. Through adjustments and reporting, it enhanced quality metrics, reducing operational losses by 15 times.